80's Show

DIRECT MESSAGE - CUSTOMER BOOKING, CANCELLATION & REFUND TERMS

1. Platform role
Direct Message provides the technology through which customers can discover events and, where enabled, book or purchase tickets. Unless expressly stated otherwise, the event, ticket and underlying service are supplied by the named Business or Organiser. Direct Message is not the event organiser merely because its platform or payment technology is used.

2. Ticket price and Direct Message fee
The checkout will show the ticket price and any Direct Message platform/booking fee before payment. Direct Message's standard platform fee for ticket sales is intended to be 3% of the ticket price, subject to any clearly disclosed VAT treatment and any event-specific commercial terms.

3. Cancellation by customer
All ticket purchases made through the DM Garden Route Guide™ app are final.
Tickets cannot be cancelled by the customer through the app, and DM does not accept customer-initiated cancellations or refund requests based solely on a change of plans, inability to attend, personal circumstances or any other reason initiated by the customer.
Once payment has been successfully completed, the ticket purchase is considered final and no refund will be issued, except where a refund is expressly provided for under these Terms or is required by applicable South African law.

4. Event cancellation
If the organiser cancels or materially changes an event, the organiser is responsible for the applicable customer remedy, including refunds where required by law or the organiser's disclosed terms.
If an Event Organiser cancels an event, customers who purchased tickets through the DM Garden Route Guide™ app may be eligible for a refund of the actual ticket price paid for the cancelled event.
Direct Message is not responsible for the decision to cancel an event and does not determine whether an event should be cancelled.
Where an event is cancelled, the refund will be limited to the actual ticket price paid for the ticket. Any Paystack payment or transaction fees, Direct Message platform fees or commissions, booking fees or other applicable processing charges are non-refundable and will not form part of the refund amount, to the extent permitted by applicable law.

5. Refunds
Where a refund is due, the refund amount and treatment of any platform fee will be determined by the applicable transaction terms and law. Direct Message does not guarantee that a customer is entitled to a refund.
Refunds are only available in circumstances expressly provided for in these Terms, principally where an Event Organiser cancels an event, subject always to any mandatory consumer rights under South African law.
Where a refund is approved following the cancellation of an event, only the actual ticket price will be refunded. Paystack fees, Direct Message platform fees or commissions and any other non-refundable transaction or processing charges will not be refunded, to the extent permitted by applicable law.

6. Statutory rights
Nothing in these terms excludes or limits any consumer right, refund right, cancellation right or other liability that cannot lawfully be excluded under South African law.

7. Transaction record
Customers should retain their booking confirmation, receipt, ticket, cancellation request and refund status. Direct Message will provide electronic transaction records as reasonably required by law and the platform's systems.

8. Contact
For event/service issues, cancellations and refund eligibility, contact the relevant Business or Organiser first. For technical payment/platform issues, contact Direct Message at info@directmessage.co.za or WhatsApp (+27) 079 427 6849.

Direct Message Privacy Policy

Effective Date: 16/08/2026

Direct Message Business Solutions ("Direct Message", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy applies to the Direct Message website, the DM Garden Route Guide platform and mobile application, event booking and ticketing services, online forms and related digital services operated by Direct Message.

1. Who We Are
Direct Message Business Solutions is a South African business providing digital, marketing, media, design, business and related services, as well as operating the DM Garden Route Guide digital platform and other platforms alike.

For purposes of applicable South African data protection legislation, Direct Message may act as the responsible party in relation to personal information that we collect and process.

2. Personal Information We May Collect
Depending on how you use our website, application or services, we may collect:
• Name and surname
• Email address
• Telephone or mobile number
• Business and organisation information
• Login and account information
• Booking and event information
• Ticket and transaction information
• Enquiries, messages and communications
• Information submitted through forms
• Information relating to businesses, events and listings
• Device, browser and technical information
• IP address and approximate location information where technically required
• Information relating to your use of the website or application
• Payment-related information required to process a transaction
We only seek to collect information that is reasonably necessary for the relevant purpose.

3. How We Collect Information
We may collect information when you:
• Visit or use our website
• Download or use our application
• Create an account
• Submit an enquiry
• Request an appointment
• Contact a business through the platform
• Register a business or organisation
• Submit an event or listing
• Book an event
• Purchase tickets
• Make or receive a payment through the platform
• Subscribe to communications
• Contact Direct Message
• Interact with our digital services
We may also receive information from participating businesses, event organisers, payment providers and other service providers where reasonably necessary to provide the requested service.

4. Why We Use Personal Information
We may process personal information for purposes including:
• Providing and operating the website and application
• Creating and managing user accounts
• Responding to enquiries
• Arranging appointments
• Connecting users with participating businesses and organisations
• Creating and managing event bookings
• Processing ticket purchases and payments
• Issuing tickets and booking confirmations
• Sending booking, payment and service notifications
• Communicating important changes relating to bookings or events
• Providing customer support
• Managing participating businesses and event organisers
• Preventing fraud and unauthorised transactions
• Maintaining business, accounting and legal records
• Improving the functionality, security and performance of our platform
• Conducting legitimate business and administrative activities
• Complying with legal and regulatory obligations
Personal information will not be processed for purposes that are incompatible with the purpose for which it was collected, unless permitted by law or otherwise lawfully authorised.

5. Event Bookings and Participating Businesses
The DM Garden Route Guide allows independent businesses, organisations and event organisers to promote their services and events.

When you make a booking or purchase through the platform, relevant information may be provided to the applicable business or event organiser where reasonably necessary to fulfil and administer your booking.

For example, an event organiser may need your name, contact details, ticket information or booking reference to confirm your attendance or provide event-related communication.

The relevant business or event organiser may also process your information independently and may have its own privacy obligations.

6. Payments
Payments may be processed through third-party payment service providers. Depending on the payment method used, the applicable payment provider may process information such as your name, contact details, transaction details and payment information.

Direct Message does not intentionally store customers' full card numbers or card security codes. Payment providers may process information in accordance with their own terms, privacy policies and applicable legal requirements.

Where the platform facilitates the distribution of event proceeds to participating organisers, relevant transaction and settlement information may be processed for payment administration, reconciliation, reporting and accounting purposes.

7. Information Shared With Service Providers
We may use third-party service providers to support our website, application and business operations. These may include providers of:
• Website and application hosting
• Cloud storage
• Payment processing
• Ticketing and booking services
• Email and SMS communication
• Analytics
• Security and fraud prevention
• Customer relationship management
• Accounting and financial administration
• Technical support
• Software and platform services
Where appropriate, we require service providers to process personal information only for authorised purposes and to apply appropriate security measures.

8. Direct Marketing
We may communicate with existing customers regarding services, bookings, transactions or other communications that are necessary for our business relationship.

Where we send electronic direct marketing, we will comply with applicable South African law and provide an appropriate opportunity to opt out where required.

We will not treat a customer's submission of an enquiry, booking or payment as unlimited consent to receive unrelated marketing communications.

9. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure and improve our website and application.

These technologies may be used for essential functionality, preferences, analytics, security and, where applicable, marketing.

For further information, please see our Cookie Policy.

10. Retention of Personal Information
We will not retain personal information for longer than is necessary for the purpose for which it was collected or subsequently processed, unless a longer retention period is required or permitted by law.

Certain information may need to be retained for accounting, tax, legal, contractual, dispute resolution, fraud prevention or other legitimate business purposes.

11. Security
Direct Message will take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing and other foreseeable risks.

However, no electronic transmission, website, application or storage system can be guaranteed to be completely secure.

12. International Processing
Some technology and service providers used by Direct Message may process or store information outside South Africa.

Where personal information is transferred to or processed by a third party outside South Africa, we will take reasonable steps to ensure that the transfer and processing comply with applicable South African data protection requirements.

13. Your Rights
Subject to applicable law, you may have the right to:
• Request confirmation of whether we hold personal information about you
• Request access to personal information held about you
• Request correction or updating of inaccurate information
• Request deletion where legally applicable
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint concerning the processing of your personal information
Requests should be submitted to our designated privacy or Information Officer using the contact details below.

The Information Regulator recognises data subjects' rights to request access to personal information and correction of inaccurate information, subject to the applicable legal framework.

14. Children's Information
Our platform is not specifically directed at children. Where an event or service is intended for children, the relevant event organiser remains responsible for obtaining any consent, information or permissions required by applicable law.

15. User Accounts
Where the platform provides account functionality, users are responsible for keeping their login credentials confidential and for notifying Direct Message of suspected unauthorised access.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance or protection of the platform and its users.

16. Business and Event Organiser Information
Businesses and organisations that register on the platform may provide business information, contact details, photographs, descriptions, event information, pricing and other content for publication. Information intended for public display may be published on the website or application.

Businesses and organisers are responsible for ensuring that information they submit is accurate and that they have the necessary rights and permissions to provide such information and content.

17. Third-Party Websites and Services
Our website or application may contain links to websites, services or platforms operated by third parties.

Direct Message is not responsible for the privacy practices, security or content of third-party websites or services.

Users should review the privacy policies of those third parties before providing personal information.

18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or applicable law.

The latest version will be made available on our website and application.

19. Contact and Privacy Requests
For privacy questions, requests or complaints, please contact:
Direct Message Business Solutions
Privacy / Information Officer
Email: info@directmessage.co.za
Telephone: +27 72 877 0595

20. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa.